Question 1

Why velobench instead of using Lightspeed alone?

Accepted Answer

Lightspeed is a great point of sale, but it was built to ring up a sale, not to run the service side of a bike shop. velobench adds a branded online booking page, automated service-reminder emails, digital waivers and assessment forms, and customer webchat. Everything syncs back to Lightspeed, so your team never double-enters a customer or a work order.

Question 2

Does velobench integrate with Lightspeed Retail?

Accepted Answer

Yes. velobench connects directly to your Lightspeed Retail (R-Series) account and keeps both sides in sync. Customers and work orders created in velobench flow into Lightspeed, and your existing Lightspeed customers, products, and service history are available inside velobench.

Question 3

How long does setup take?

Accepted Answer

Less than 10 minutes. Connect your Lightspeed account, confirm your shop details, and your branded booking page is live. There is no migration, no data import, and nothing to install to get started.

Question 4

Do I need to install an app or browser extension?

Accepted Answer

No. velobench runs entirely in your browser. The optional desktop app and Chrome extensions unlock instant notifications and webchat and SMS right alongside Lightspeed, but everything works without installing anything.

Talk with our team about your service workflow.

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