velobench
for Bike Shops
Select between Velobench and BuilderHub to the right, then jump to any card to see more.
See today’s service volume, revenue forecast, and red flags at a glance.
| Description | Included |
|---|---|
| 1. Work orders by status with AI-powered red flag detection for high-severity tickets | |
| 2. Expected revenue forecast from open service work | |
| 3. See what's ready for pickup and what's overdue at a glance | |
| 4. Today's bookings, recent customer activity, and webchat conversations in one place |
Run daily service workflow from check-in, assessments, and intake through completion.
| Description | Included |
|---|---|
| 1. Design custom intake forms and bike assessment templates for your shop's workflow | |
| 2. Capture bike condition assessments with AI-generated insights and parts recommendations | |
| 3. Link intake forms and assessments to customer history and work orders | |
| 4. Take photos and share notes with customers and team | |
| 5. Generate and email PDF assessment reports directly to customers |
Manage booking settings, pending approvals, and booking history.
| Description | Included |
|---|---|
| 1. Booking settings, approvals, and history | |
| 2. Set booking rules, schedule services, and automate reminders without third-party tools | |
| 3. Booking platform for your website (iframe or link) | |
| 4. Send approvals and reminders to customers | |
| 5. Set booking requirements like waivers or intake forms | |
| 6. Require a refundable deposit at booking — collected and refunded through Stripe to cut no-shows |
Build quotes from Lightspeed inventory and send them to customers for line-by-line approval.
| Description | Included |
|---|---|
| 1. Configured for day-to-day bike shop operations. |
Manage rental inventory, availability windows, and customer bookings.
| Description | Included |
|---|---|
| 1. Manage rental inventory, availability windows, and customer bookings | |
| 2. Take rental bookings from your own website with a public booking page | |
| 3. Collect a refundable deposit at checkout through Stripe (per-shop toggle) | |
| 4. Track deposit and balance payments per booking, then refund the deposit at return |
Read and reply to two-way SMS conversations with your customers from one inbox.
| Description | Included |
|---|---|
| 1. Two-way SMS inbox — every customer text thread in one place | |
| 2. Customer replies are scoped to the right customer automatically | |
| 3. Reply directly from the conversation thread | |
| 4. Unread badges so you never miss an incoming message |
Respond to customer questions from an organized inbox with push notifications.
| Description | Included |
|---|---|
| 1. Embeddable webchat widget for your shop website | |
| 2. Set custom pre-chat questions and routing rules | |
| 3. Define away messages for off hours | |
| 4. Organized inbox with Priority, Follow Up, and Resolved conversation folders | |
| 5. Push notifications so your team never misses a customer question |
Search customer history, send portal links, and keep rider records organized.
| Description | Included |
|---|---|
| 1. Search customer history, bikes, and service records in one place | |
| 2. See what waivers the customer has signed and forms they've completed | |
| 3. Send customers a secure My Bikes portal link to view their bikes, service history, and work order updates | |
| 4. Forward completed waivers and intake forms | |
| 5. Customers can leave comments and receive AI-generated maintenance recommendations via the My Bikes portal |
Collect and manage digital waivers for service authorization.
| Description | Included |
|---|---|
| 1. Design and manage digital waivers for service authorization | |
| 2. Signature capture | |
| 3. Email completed waivers to customers and staff |
Send targeted email reminders, schedule follow-ups, and manage customer lists.
| Description | Included |
|---|---|
| 1. Create and send targeted email reminders to segmented customer lists | |
| 2. Build and manage reusable email templates with customizable content | |
| 3. Track reminder delivery and engagement across your customer base | |
| 4. Schedule one-off work order reminder emails for specific service dates |
Track warranty claims, status changes, and supporting notes.
| Description | Included |
|---|---|
| 1. Track warranty claims, status changes, and supporting notes | |
| 2. Record notes and status for each claim | |
| 3. Share claim details and updates with customers | |
| 4. Archive claim history for insights and future reference |
Send automated thank-you and follow-up emails triggered by sales and work order events.
| Description | Included |
|---|---|
| 1. Send a branded thank-you email automatically after every completed sale | |
| 2. Remind customers it's time for a check-up — timed off their purchase or service | |
| 3. Trigger emails when a work order moves to a status you choose | |
| 4. Built-in guardrails: per-customer repeat suppression and a daily send cap |
Share the My Bikes customer portal via link, iframe, or QR code, branded with your shop details.
| Description | Included |
|---|---|
| 1. Give customers a self-serve portal with their sales, service history, waivers, and assessments | |
| 2. Share the portal as a direct link, website iframe, or printable QR code | |
| 3. Preview the live sign-in page and confirm your shop details and logo before sharing | |
| 4. Customers sign in with a 6-digit email code — no passwords to manage |
Design the intake forms and bike assessment templates your team fills out on the floor.
| Description | Included |
|---|---|
| 1. Design custom intake forms and bike assessment templates for your shop's workflow | |
| 2. Add condition checklists, photo prompts, and free-text notes per section | |
| 3. Tag options with a Lightspeed SKU so approved findings add themselves to the work order | |
| 4. Forms are shared with every user on the account, on web and mobile |
Search, inspect, and compare bikes from the shared catalog.
| Description | Included |
|---|---|
| 1. Search the shared bike catalog by brand, model, build, or year | |
| 2. Open normalized bike detail with size-specific geometry when available | |
| 3. Compare up to three bikes side by side without leaving the console |
Review AI-identified parts needs and red flags across every open work order.
| Description | Included |
|---|---|
| 1. Configured for day-to-day bike shop operations. |
Build print-ready PDF sale flyers — one page per product — to send to customers.
| Description | Included |
|---|---|
| 1. Configured for day-to-day bike shop operations. |
A filterable table of outside calculators and reference sites for wheelbuilding, fit, gearing, and shop lookups.
| Description | Included |
|---|---|
| 1. One filterable table of outside tools — search by name or filter by category | |
| 2. Spoke length calculators including QBP, DT Swiss, Sapim, UBI and Pro Wheel Builder | |
| 3. Stem length, saddle width, gearing, tire pressure and torque references | |
| 4. Bike Insights geometry, BikeCAD, Shimano and SRAM tech docs, and shop lookups |
Collect Stripe payments and refundable deposits for reservations, rentals, or anything else, and review full payment history.
| Description | Included |
|---|---|
| 1. Send secure Stripe payment links to customers by email or text | |
| 2. Link a payment to an existing customer so a deposit can be applied to their account | |
| 3. Requests update to paid automatically when Stripe confirms payment | |
| 4. Searchable, status-filterable history of every payment request | |
| 5. Take deposits for Service Reservations and Rentals, or request a one-off payment for anything else | |
| 6. Refund any payment straight from Stripe — payouts, refunds, and disputes stay in your own account |
How-to guides and step-by-step instructions for every feature.
| Description | Included |
|---|---|
| 1. Step-by-step guides for every feature in Velobench | |
| 2. Search by category or keyword | |
| 3. Covers Service Hub, Bookings, Waivers, and more |
Configure account, integrations, users, and core preferences.
| Description | Included |
|---|---|
| 1. Account, integration, user, and preference settings | |
| 2. Lock screen and security settings | |
| 3. Manage team members and permissions |
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