Online Booking
A booking flow customers actually finish. Service tiers, drop-off windows, deposits — branded to your shop.
Modern service management for bike shops. One connected workflow from the first booking click to the loyalty reminder twelve months later — so your mechanics ship work, not chase it.
Six purpose-built modules wired into one workflow. No spreadsheets, no double-entry, no "let me check with the back-of-house."
A booking flow customers actually finish. Service tiers, drop-off windows, deposits — branded to your shop.
Structured intake, signed waivers, condition photos. Customers see the same checklist your mechanic does.
Drag-and-drop the bay queue. WIP, blocked-on-parts, ready-for-pickup — every status pings the right customer.
One unified inbox for SMS, email, and live chat. Change-orders signed off in two taps on the customer's phone.
Every visit, every bike, every part. Service-due reminders timed to the bike, not the calendar quarter.
Throughput per mechanic, average ticket value, return-customer rate. The numbers your accountant asks for.
A single thread runs through every customer interaction. The data captured at booking shows up at intake. The intake notes follow the bike through service. The service history triggers the next reminder.
Customer picks a service tier and drop-off slot from your branded booking page.
Public flowSigned waiver, condition photos, and an itemized estimate — done at the counter in two minutes.
Drop-offMechanic moves the ticket through the board. Any change-order needs a customer tap to proceed.
WorkshopReady-for-pickup SMS, review request, and the seasonal reminder six months out — fully automated.
LoyaltyStructured service tiers, real-time availability, and deposit handling — all branded to your shop. Customers know what to expect before they ever walk in the door, and abandoned bookings drop to near zero.
Tour the booking designerA live board your mechanics actually want to use. Drag a ticket from waiting to in-progress to ready, and every status change fires the right notification — to the customer, to the parts desk, to the front of house.
See the service boardWhen a mechanic finds something the bike actually needs, the customer gets a clean breakdown by SMS — line items, parts, labor, total. They approve, you proceed. No phone tag, no awkward conversations at pickup.
Read the comms guideWe used to lose Saturdays to "where's that ticket" conversations. Three months on velobench and the floor is calmer, the till is fuller, and my head mechanic finally took a real lunch break.
The change-order flow paid for itself the first week. Customers say yes when they can see the line items in their hand.
I run three locations. Velobench is the only tool that doesn't make me explain my business twice.
Thirty-minute demo with a real shop operator. No deck. We'll walk through your Saturday, point to where the leaks are, and show you what fixing them looks like.
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