velobench
for Bike Shops
From the workshop, to the service center.
Practical guides on running a profitable bike service department — pricing, operations, and getting the most out of Lightspeed and velobench.
Move the bikes that have been sitting too long with sale flyers
You don't have a 'gravel category' problem. You have one 2023 gravel bike in a 56 that's been on the floor for 11 months. Sale flyers help you sell that bike.
velobench Shop Essentials is live on the Chrome Web Store
Shop Essentials — the staff app your team runs the bench from — is now on the Chrome Web Store. If your counter runs Chrome, it's a two-click install.
How to cut service no-shows at your bike shop
Empty bench time is lost money you can't get back. Four levers — deposits, reminders, a real cancellation policy, and tracking the rate — that quietly fix it.
Calculate year-over-year profit margins with Lightspeed
Revenue tells you the shop is busy. Margin tells you if it's healthy. Here's how to pull a true year-over-year margin comparison out of Lightspeed — and what to do with it.
How to organize your labor inventory in Lightspeed
A structured naming convention for your Lightspeed labor items makes the service menu faster to search, easier to sell from, and far more useful for reporting.
How velobench compares to HubTiger
Both run service and bookings for bike shops. But if you're on Lightspeed, how natively the tool lives inside your POS — and whether it handles waivers — sets them apart.
A standard assessment + Lightspeed Request Payment: a winning pair
A consistent assessment builds trust and justifies the work. Lightspeed Request Payment collects on it instantly. Together they turn a quote into paid work without friction.
Lightspeed's new Request Payment option, explained
Request Payment lets you send a customer a secure link to pay remotely — no more chasing people at pickup. Here's how it works and where it pays off in a service shop.
How to increase service bookings by 40% with online booking
Every missed call after 6pm is a repair you didn't book. Online booking captures the demand your phone line quietly loses — and the lift can be dramatic.
How service reminders bring in more money
The tune-up a customer forgot to book is revenue you already earned the right to — you just didn't ask for it. Automated service reminders are the cheapest growth lever a shop has.
How to use Menu Buttons in Lightspeed R-Series
Menu Buttons turn your most-rung items into one-tap quick keys — faster checkouts, fewer mis-rings, and a register your whole team can use the same way.
Top 10 Lightspeed R-Series features for bike shops
Lightspeed R-Series does a lot — but a handful of features matter far more for a bike shop than the rest. Here are the ten worth mastering, and where to push further.
Why waivers are more important than ever with e-bikes
E-bikes are faster, heavier, and carry a battery — which raises the stakes on every test ride, rental, and repair. Here's why your waiver process matters more now.
Why waivers matter in bike shops
A signed waiver is cheap insurance against an expensive problem. Here's where liability hides in a bike shop — and how a simple intake habit protects you.
Do you have a CRM for your bike shop?
You have customer data sitting in your POS. The question is whether it's working for you — bringing riders back — or just sitting there. That's the difference between records and a CRM.
How to open a bike shop
A practical, money-first walkthrough of opening a bike shop — picking your model, the real startup costs, the legal setup, and the systems that keep you sane on day one.
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