Online Booking
A booking flow customers actually finish. Service tiers, drop-off windows, deposits — branded to your shop.
Today's customers value convenience and clarity. velobench helps you deliver both, with a service platform that extends Lightspeed with modern tools for bike shops.
Six purpose-built modules to enhance Lightspeed and improve operations. Every part of the shop — from the first customer click to the follow-up reminder twelve months later — connected in the same platform, so your team can focus on work, not juggling apps.
A booking flow customers actually finish. Service tiers, drop-off windows, deposits — branded to your shop.
Set it and forget it. Automated service reminders timed to the bike, not the calendar quarter. Fully customizable, for each customer - right from Lightspeed.
Create structured intake forms, launch from your primary service platform, add condition photos. Customers see the same checklist that drives the service process.
A live chat interface integrated into your website for seamless communication, support, and sales leads. Set away times and FAQs for instant responses.
Store and share past purchases, service history, each assessment, and every waiver.
Visualize sales by month, year, category. Compare performance across different time periods. Use charts to identify trends, track growth, and make informed business decisions.
A single thread runs through every customer interaction. velobench captured the booking reminders the customer. The intake follow the bike through service. The service history triggers the next reminder.
Customer selects a service tier and drop-off slot from your branded booking page.
Public flowSigned waiver, assessment form complete, condition photos, and an itemized estimate — done at the counter in three minutes.
Drop-offMechanic works through the service order. Any change-order needs a customer tap to proceed.
WorkshopReady-for-pickup, review work completed, and the seasonal reminder six months out — fully automated.
LoyaltyStructured service tiers, real-time availability, and automatic integration handling — all branded to your shop. Customers know what to expect before they ever walk in the door, and abandoned bookings drop to near zero.
Tour the booking designerYour shop offers customers an individual portal into service work, purchases, service reminders, assessments, and waivers.
See the customer portalOur shop analytics dashboard surfaces trends in sales, service, and customer retention to help you make informed decisions about your business. Use the data to identify your best-selling products categories, optimize inventory, and tailor your marketing strategies.
Learn about the online analytics dashboardThirty-minute demo with a real shop operator. We'll discuss your needs, help you understand how velobench can fit into your workflow, and answer any questions you have about the product or the team.
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