Service Platform · v1.0 released

Modern booking.
Cleaner service.
More revenue.

Today's customers value convenience and clarity. velobench helps you deliver both, with a service platform that extends Lightspeed with modern tools for bike shops.

2.4×
Average lift in service bookings within 90 days
47%
Fewer dropped tickets across the workshop floor
11min
Saved per intake versus paper-and-pen workflows
630+
Independent shops running velobench every day
Trusted by independent shops & multi-store brands
Rouleur & Co.Drivetrain/// cassettePanniersolas cycling
The Platform

Every part of the shop, customer interaction connected in the same platform.

Six purpose-built modules to enhance Lightspeed and improve operations. Every part of the shop — from the first customer click to the follow-up reminder twelve months later — connected in the same platform, so your team can focus on work, not juggling apps.

Online Booking

A booking flow customers actually finish. Service tiers, drop-off windows, deposits — branded to your shop.

01Public & Embed

Service Follow-up Reminders

Set it and forget it. Automated service reminders timed to the bike, not the calendar quarter. Fully customizable, for each customer - right from Lightspeed.

02Customer-aligned

Digital Assessment Forms

Create structured intake forms, launch from your primary service platform, add condition photos. Customers see the same checklist that drives the service process.

03Realtime

Webchat

A live chat interface integrated into your website for seamless communication, support, and sales leads. Set away times and FAQs for instant responses.

04Unified inbox

Customer History and Relations Manager

Store and share past purchases, service history, each assessment, and every waiver.

05Loyalty engine

Shop Analytics

Visualize sales by month, year, category. Compare performance across different time periods. Use charts to identify trends, track growth, and make informed business decisions.

06Dashboards
Before / After

Two shops, two Saturdays. One difference.

Without velobench

Walk-ins, sticky notes, and a queue your team can't see.

  • Customers no-show because nobody confirmed the booking.
  • Mechanics chase parts mid-job; bikes sit in the bay for days.
  • Tune-up reminders happen "when we get to it" — which is never.
  • Owners wade through Lightspeed reports to find the information they need.
With velobench

One workflow, every customer engagement organized.

  • Booking confirmations and reminders fire automatically by email.
  • Parts and labor are linked to the work order before drop-off.
  • The standard service assessment form helps drive additional sales and customer satisfaction.
  • Owners get the numbers, on the home screen, before the till opens.
The Connected Workflow

From click to thorough service.

A single thread runs through every customer interaction. velobench captured the booking remiinds the customer. The intake follow the bike through service. The service history triggers the next reminder.

01

Book

Customer selects a service tier and drop-off slot from your branded booking page.

Public flow
02

Intake

Signed waiver, assessment form complete, condition photos, and an itemized estimate — done at the counter in three minutes.

Drop-off
03

Service

Mechanic works through the service order. Any change-order needs a customer tap to proceed.

Workshop
04

Follow-up

Ready-for-pickup, review work completed, and the seasonal reminder six months out — fully automated.

Loyalty
Online Booking

A booking page integreated directly into your Point of Sale.

Structured service tiers, real-time availability, and automatic integration handling — all branded to your shop. Customers know what to expect before they ever walk in the door, and abandoned bookings drop to near zero.

Tour the booking designer
rouleur.bike/book
October — Tune-up availability
7 / 9 slots open
Mon
Tue
Wed
Thu
Fri
Sat
Sun
06
079am
08Full
092pm
10
111 left
12
139am
14
15Full
1611am
173pm
18
19
Service Floor

The bay queue, finally visible to everyone - even customers.

Integrate Lightspeed service board into the booking platform the ensure customers have visibility and proper expectations on service pickup.

See the service board
app.velobench.com/board
Waiting 3
#2841
F. Müller
Specialized Allez · 2022
Tune-up
#2840
R. Khanna
Trek Marlin 7
Brake bleed
#2838
A. Owens
Surly Long Haul
Tune-up
In Progress 2
#2836
J. Lindqvist
Cervélo R5
Drivetrain
#2832
P. Costa
Giant Defy Adv.
Headset
Ready 3
#2829
M. Hartmann
Canyon Endurace
Pickup notified
#2827
S. Brogan
Kona Rove
Pickup notified
#2824
L. Yamada
Brompton M3L
Pickup notified
Comms

Service reminders, sent automatically.

While the mechanic is working on a bike, velobench helps set a reminder for the customer’s next tune-up, six months out. The reminder fires automatically, and can be customized for each customer right from Lightspeed.

Read the comms guide
SMS · Rouleur & Co.
Hey Freya — Manu at Rouleur. Your Allez is up on the stand. Front brake pads are below the wear line, and the chain's at 0.8% stretch. Want us to do both?
Manu · 10:42delivered
Quote: Pads (Shimano R55C4) €38 · Chain (KMC X11) €52 · Labor €25 · Total €115 incl. VAT
Yes please — go ahead with both 🙌
Freya · 10:51approved ✓
Brilliant. Bike will be ready by 4pm — I'll send a pickup link when it's done.

Book more service.
Create better clarity.

Thirty-minute demo with a real shop operator. We'll discuss your needs, help you understand how velobench can fit into your workflow, and answer any questions you have about the product or the team.

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