Service Platform · v1.0 released

Modern digital tools.
Total integration.
More revenue.

Today's customers value convenience and clarity. velobench helps you deliver both, with a service platform that extends Lightspeed with modern tools for bike shops.

Extended Service+
Increase your bookings overnight with shop branded page, improve assessments, and set targeted reminders.
Customer Engagement+
Use your Customer Relationship Manager (CRM) to view customer engagement and share the customer portal.
Risk Management+
Reduce risk and increase compliance with digital waivers
Shop Analytics+
Gain insights into your shop's performance with detailed analytics.
Trusted by independent shops & multi-store brands.
The Platform

Extend Lightspeed with, modern digital tools to improve your bike shop.

Six purpose-built modules to enhance Lightspeed and improve operations. Every part of the shop — from the first customer click to the follow-up reminder twelve months later — connected in the same platform, so your team can focus on work, not juggling apps.

Online Booking

A booking flow customers actually finish. Service tiers, drop-off windows, deposits — branded to your shop.

01Public & Embed

Service Follow-up Reminders

Set it and forget it. Automated service reminders timed to the bike, not the calendar quarter. Fully customizable, for each customer - right from Lightspeed.

02Customer-aligned

Digital Assessment Forms

Create structured intake forms, launch from your primary service platform, add condition photos. Customers see the same checklist that drives the service process.

03Realtime

Webchat

A live chat interface integrated into your website for seamless communication, support, and sales leads. Set away times and FAQs for instant responses.

04Unified inbox

Customer History and Relations Manager

Store and share past purchases, service history, each assessment, and every waiver.

05Loyalty engine

Shop Analytics

Visualize sales by month, year, category. Compare performance across different time periods. Use charts to identify trends, track growth, and make informed business decisions.

06Dashboards
Before / After

Two shops, two Saturdays. One difference.

Without velobench

Walk-ins, sticky notes, and a queue your team can't see.

  • Customers no-show because nobody confirmed the booking.
  • Mechanics chase parts mid-job; bikes sit in the bay for days.
  • Tune-up reminders happen "when we get to it" — which is never.
  • Owners wade through Lightspeed reports to find the information they need.
With velobench

One workflow, every customer engagement organized.

  • Booking confirmations and reminders fire automatically by email.
  • Parts and labor are linked to the work order before drop-off.
  • The standard service assessment form helps drive additional sales and customer satisfaction.
  • Owners get the numbers, on the home screen, before the till opens.
Our Integrated Module Lineup

Embedd a complete online booking, assessments, waivers, and reminder platform directly into Lightspeed.

A single thread runs through every customer interaction. velobench captured the booking reminders the customer. The intake follow the bike through service. The service history triggers the next reminder.

01

Book

Customer selects a service tier and drop-off slot from your branded booking page.

Public flow
02

Intake

Signed waiver, assessment form complete, condition photos, and an itemized estimate — done at the counter in three minutes.

Drop-off
03

Service

Mechanic works through the service order. Any change-order needs a customer tap to proceed.

Workshop
04

Follow-up

Ready-for-pickup, review work completed, and the seasonal reminder six months out — fully automated.

Loyalty
Online Booking

A booking page integreated directly into Lightspeed.

Structured service tiers, real-time availability, and automatic integration handling — all branded to your shop. Customers know what to expect before they ever walk in the door, and abandoned bookings drop to near zero.

Tour the booking designer
shop.bike/service
Book ServiceThe Cyclery
Services
2Schedule
3Rider Details
4Confirm
Step 2 of 4
Schedule
Date *
MTWTFSS67891011121314151617181920212223242526
Time *
9:00 AM9:30 AM10:30 AM11:00 AM1:30 PM
Estimated PickupFri, Oct 18
Digital CRM

You can offer your customer full visible into current and past interactions.

Your shop offers customers an individual portal into service work, purchases, service reminders, assessments, and waivers.

See the customer portal
portal.velobench.com/waivers
velobench portal
Signed Waivers
Joe Smith
Rouleur & Co.
Signed
Date signed: April 6, 2025
Roles: customer, staff_witness
Download PDF
Joe Smith
Rouleur & Co.
Signed
Date signed: March 30, 2026
Roles: customer
Download PDF
BikesWaiversAssessmentsPurchases
Shop Insights

Visualize how your shop has performed, comparativily by category, month-to-month, week-to-week.

Our shop analytics dashboard surfaces trends in sales, service, and customer retention to help you make informed decisions about your business. Use the data to identify your best-selling products categories, optimize inventory, and tailor your marketing strategies.

Learn about the online analytics dashboard
app.velobench.com/summary
WorkspaceSummary
Sign out
Service BoardTotalsRevenueSales VolumeHeatmap
Due Today2Complete: 0%
Overdue15Complete: 0%
Total Tickets32Complete: 0%
Finished25Value: $1,037.21
Work orders by statusTotal 32
32work orders
Open1134%
Placeholder – Drop Off722%
Needs Assessment39%
Waiting – Customer39%
Waiting – Parts Shipped39%
E-Bike Diagnosis26%
Parts – Need Ordering26%
Waiting13%
Expected income by due date
Next 14 days · $897.95 from 14 tickets
$500$0May 23May 26May 29Jun 01Jun 04

Book more service.
Create better clarity.

Thirty-minute demo with a real shop operator. We'll discuss your needs, help you understand how velobench can fit into your workflow, and answer any questions you have about the product or the team.

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